A scored record of exactly what happened
Every visit produces a structured report with category scores and an overall number. You receive a real snapshot of the service your guests actually experienced.
Answers to the questions you actually care about
You choose up to three recurring questions for every visit. Did staff follow your upsell script? Was the opening greeting on point? We note it precisely.
A trend line, not just a single score
Each report is compared to your prior visits. You can see whether training stuck, whether a specific category is improving, and where your next conversation should focus.
No cameras, no confrontation. Just a trained guest and a structured record of what happened.
We visit as a regular guest
Our auditor books a table or walks in like any other customer, with no prior contact with your staff and no visible notes. The entire visit is observed naturally.
Every touchpoint is scored
Welcome, seating, service timing, food and drink quality, cleanliness, staff knowledge, and your custom questions. Each item is recorded against a defined standard.
You get the full report privately
Reports go straight to your dashboard, visible only to you. No copies are shared with staff, no names of auditors are disclosed. The data is yours alone.
Completely private
Your reports are never shared with staff, never shown to other clients, and never used for benchmarking. What happens in your business stays with you.
Structured, not subjective
Every score is tied to a defined standard, not a personal feeling. You get a consistent rubric across every visit so comparisons are meaningful.
Built around your operation
You choose the focus areas, submit your recurring questions, and set your scoring targets. The program is calibrated to what actually matters in your venue.
“The score told us what we already suspected but could never prove. Two weeks after the report, our managers started showing up differently.”
Restaurant owner, Nashville